A good printer technician knows the value of a solid resource for their parts & supplies. They look for key consistencies' in their distributors such as; a wide variety of quality parts available, same day shipping options, savvy tech support & ease of ordering. Depending on the situation, techs often times need immediate service as they could be on site with their customer, or they could have an urgent client that is down needs to run print jobs ASAP.
This is where replacement printers or "hot swaps" can be very useful & help eliminate the end users downtime, thus adding value all around. This all seems simple enough, but in many instances the technician isn't necessarily the person responsible for purchasing & this can create a serious gap between affordability & reliability.
So, there's got to be a comfortable medium that will satisfy your company's budget as well as the printer technician's commitment to providing the absolute best service that he or she can. From a purchasing point of view, obviously they are looking for the cheapest deal. Remanufactured or third party merchandise is a viable option & much less expensive than the OEM products.
Many techs are not thrilled about this, as there has been a history of resellers that are not testing their product before they ship it & by the time it gets to the tech, the part is dead on arrival. The downtime will ultimately cost you a lot of time & money, not to mention clients.
There are some companies that are very reasonable with their prices & take their customers business seriously. Fluid movement between the buyers & the technicians ultimately trickles down to the end user, which is the ideal situation for all parties.
With thousands of parts in stock, Millennium Computer Brokerage Inc. is a one source solution that has been streamlining the peripherals market for over a decade. For over 10 years we've been proud to offer one of the lowest defective/DOA rates in the industry. Before shipping, all printers and parts are thoroughly tested and cleaned. We guarantee your fuser will work upon arrival, or we'll overnight you a replacement part at no cost to you.
Millennium Computer Brokerage Inc.
Brianna Whisenhunt
http://www.laserfusers.com
brianna@mmspi.com
4121 Billy Mitchell Dr.
Addison, TX 75001
800-332-5321
214-904-0214 ext 319
214-904-0983 fax
Article Source: http://EzineArticles.com/?expert=Brianna_Whisenhunt
Printer Techs Vs the Purchaser - The Solution!
Subscribe to:
Post Comments (Atom)
0 comments:
Post a Comment